Terms of Service

1. Service and Contract Description

Our company focuses on the online sales and cross-border delivery services of apparel products. All product displays, prices, and images on the website are for commercial purposes only. A formal and valid sales contract is established between the two parties after the user submits an order and completes payment. We promise to provide genuine products, standard logistics, and after-sales service in accordance with compliant standards.

2. Order and Fulfillment Time

After successful payment, our standard preparation and delivery period is 6-7 business days. The standard delivery time for orders shipped throughout the EU is 20-25 business days, including international transportation, customs clearance, and last-mile delivery. Delivery time will be reasonably extended in the event of customs inspections, peak logistics periods, force majeure, etc. We will continuously monitor the order status and promptly inform the user.

3. Pricing and Payment Rules

The prices listed on the website are the product selling prices and do not include cross-border tariffs, VAT, and local customs clearance fees. Local taxes incurred by users in the EU are the responsibility of the recipient according to the regulations of their country. All payment methods are secure and compliant; transaction funds are used solely for order fulfillment, with no hidden deductions or additional service fees.

4. Website Usage Guidelines

Users are prohibited from engaging in malicious order manipulation, website attacks, theft of page images and text, or placing fraudulent orders. We reserve the right to investigate abnormal orders, suspend shipments, or cancel orders to ensure the platform's compliant operation.

5. Consumer Rights and After-Sales Service

EU users are legally entitled to a 14-day no-reason return policy and a 2-year statutory product warranty. In case of product quality issues, incorrect shipments, or missing items, we will provide returns, replacements, or refunds in accordance with EU consumer regulations. All after-sales processing is carried out in accordance with the principles of fairness, compliance, and efficiency.

6. Limitation of Liability

We are not liable for compensation in the following situations: delays or losses caused by user error, incorrect delivery address, human-caused damage to goods, changes in customs policy, natural disasters, international logistics disruptions, or other force majeure events. Our maximum liability shall not exceed the actual payment amount of the order.

7. Terms Update and Jurisdiction

We reserve the right to update these Terms of Service at any time. Updated terms will be published on our official website and will take effect immediately upon publication. These Terms of Service are governed by EU e-commerce and consumer laws. Any disputes arising from these terms will be resolved through negotiation in accordance with EU compliance standards.

8. Contact Information

Company Name: HASTREN CO., LTD

Official Website: hastrenco.com

Service Inquiry Email:
[email protected]